Guest Agreement

1. Overview

This Guest Agreement (“Agreement”) is between you (“Guest”) and MyAIStays LLC (“Platform”). By making a booking through MyAIStays, you agree to this Agreement, our Terms of Service, and the Host’s house rules for the property you are booking.

2. Booking and Payment

When you book a property, you are entering into a rental agreement directly with the Host. MyAIStays facilitates the booking and payment processing but is not a party to the rental agreement.

How payment works:

• At booking: A deposit (typically 25-50% of the total) is charged to secure your reservation dates.
• After check-in: The remaining balance is charged after you arrive. You are never charged the full amount upfront.
• No guest fees: Unlike booking platforms that add 14% or more on top, you pay the listed price — nothing extra.

All payments are processed securely through Stripe. Your payment information is never stored on our servers.

3. Cancellations and Refunds

Each property has a cancellation policy set by the Host. The policy determines whether your deposit is refundable if you cancel:

If you cancel within the refund window, your deposit is returned in full — no questions asked. If you cancel outside the window, the deposit is non-refundable. The balance (remaining amount) is never charged if you cancel before arrival.

4. Guest Responsibilities

• Accurate information: Provide accurate name, email, phone number, and guest count when booking.
• House rules: Read and follow the Host’s house rules, including rules about pets, smoking, quiet hours, maximum occupancy, and parking.
• Property care: Treat the property with reasonable care. You are responsible for any damage caused during your stay beyond normal wear and tear.
• Check-in/checkout: Arrive and depart at the times specified by the Host. Contact the Host if you need to adjust.
• Occupancy: Do not exceed the maximum guest count stated in your booking without Host approval.
• Illegal activity: No illegal activities are permitted on the property.

5. Reviews

After your stay is complete (at least one night), you may leave a review of the property. Reviews must be:

• Honest: Based on your actual experience during your stay
• Fair: Focused on the property and Host service, not personal grievances unrelated to the stay
• Respectful: Free of offensive language, threats, or discriminatory content

Reviews that are fraudulent, from guests who did not complete a stay, or that violate these guidelines may be removed by the Platform. If a booking is fully refunded, the Host may remove the associated review.

6. Guest Reputation

The Platform tracks Guest booking history to build trust in the community. Your reputation is based on:

• Number of completed stays
• Cancellation and refund history
• Review history

Guests with a verified stay history may receive a “Verified Guest” badge visible to Hosts. Guests with an unusually high refund rate may be flagged for review. This system protects both Guests and Hosts from bad actors.

7. Disputes

If you have an issue during your stay, contact the Host directly through the messaging system first. If the issue cannot be resolved, contact us at support@myaistays.com and we will assist in mediating.

The Platform is not liable for the condition of properties, Host behavior, or any disputes between you and the Host. Our role is to facilitate communication and, where appropriate, assist in resolution.

8. Limitation of Liability

MyAIStays is a technology platform, not a property manager or travel agent. We do not inspect properties, verify Host identities beyond Stripe’s requirements, or guarantee the accuracy of any listing. Your booking is a direct agreement with the Host.

To the maximum extent permitted by law, MyAIStays shall not be liable for property damage, personal injury, theft, or any loss arising from your stay.

9. Contact

For questions about this Agreement, contact us at support@myaistays.com.